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If within 7 days from the date of your order, you show us a lower, currently advertised price from a retail store located within the United States with the same item in stock, we will gladly refund the difference between our price and theirs.
VSmileshop.com Low Price Guarantee does not apply to services, shipping, open-box items, clearance items, nor does it apply to special offers or promotions, including rebates, mail-in offers, free-with-purchase offers, limited quantity offers, bundled promotions and special financing.
Q: How can I get my refund?
A: Please email refund@vsmileshop.com. You must email us your order information and proof of a lower price to get the Low Price Guarantee refund. The best way to show proof of price is to email us the competitor’s current ad and their contact information or link to the current advertisement. We reserve the right to call the competitor’s store to verify the lower price and availability of the item.
Q: What do you consider to be a "retail store?"
A: "retail store" refers to a competitor’s retail store that is in the USA. Internet-only retailers are exempt from our price matching program, as well as Web-exclusive offers. If you find an Internet retailer with a local retail store honoring its own online prices, we’ll match their price.
Q: Do you match "limited quantity" offers by competitors? What if the item is not indicated as being in limited quantity, but the item is not in stock?
A: Our policy does not apply to retail stores limited quantity offers. In addition, if a retail store is out of stock of the particular item, we will not match the competitor’s price. Being "in stock" means that the item is available for sale and delivery that day. Sometimes a retailer will advertise a very low price for a product but have only limited quantities in stock. If the item is out of stock or the competitor has limited quantities of an item at that price, it is not eligible for price matching.
Q: When calculating a retail stores price, do you take into account mail-in rebates, "free with purchase" offers, or other promotional offers?
A: When calculating a retail stores price we will only consider the competitor’s net price at the point of sale�we will not take into account mail-in rebates or other forms of deferred savings.
Q: When calculating your own price do you take into account mail-in rebates, "free with offers" or other promotional offers?
A: Yes, when calculating our own price, we will take into account all forms of savings available on the item, including mail-in rebates and other forms of deferred savings.
Q: Can I combine a price match with a separate offer from?
A: No, you have the choice of the local competitor’s offer and price OR our offer and price, but not both. For example, you cannot receive a price match on an item and then apply a coupon or other form of savings to further reduce the price.
Q: Does Vsmileshop.com match the prices of Internet retailers?
A: If you find an Internet retailer with a local retail store honoring its own online prices, we’ll match their price. Internet-only retailers are exempt from our price matching program, as well as Web-exclusive offers. Eligible items must be the same brand and model, and currently in stock at the competitor’s store. Because many Internet retailers are not authorized sellers, we will only match the prices of retail stores located within the United States.
Q: Are Vsmileshop.com services or protection plans eligible for price matching?
A: Due to the differences in services being performed, Vsmileshop.com does not match competitors’ service prices. This includes, but is not limited to, services such as delivery, protection plans, etc.
Q: How many days do I have to request a low price guarantee refund?
A: You have 7 days from the date and time of your order.
Q: Will Vsmileshop.com match shipping prices?
A: No. We will not match prices on shipping or services.
Vsmileshop.com reserves the right to reject any price match that cannot be verified by proof acceptable to Vsmileshop.com in its sole discretion. We reserve the right to modify or cancel the Low Price Guarantee at any time without prior notice. Any modification will be effective immediately upon posting of the modified Low Price Guarantee Terms and Conditions on www.vsmileshop.com
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